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Privacy Policy

Privacy Policy – BSPro OMS Flavo Food

This Privacy Policy explains how GENTEC collects, uses, and protects the information of users who access the BSPro OMS mobile application for Flavo Food.

By using the App, you agree to this Privacy Policy.

1. Information We Collect

We collect and process the following information:

A. User Information

Provided directly by Flavo Food, including:

  • Customer Name
  • Login ID
  • Password
  • Account/Customer Code

We do not allow new users to register inside the app.
All login credentials are provided privately by Flavo Food.

B. Order & Account Information

  • Orders created by the user
  • Order status updates
  • Ledger history
  • Outstanding balance
  • Payment details

C. Device Information

  • Device model
  • Operating system
  • App version
  • Basic performance and usage logs
 

We do not collect contacts, photos, location, or any unnecessary personal data.

2. How We Use Your Information

The collected information is used to:

  • Allow access to the app with credentials provided by Flavo Food
  • Process and manage customer orders
  • Display order status and complete order history
  • Show ledger, invoices, balance, and account details
  • Improve app performance and ensure security
  • Provide technical support when required

We do not share or sell your personal information to third parties.

3. Data Security

We implement appropriate security measures to protect your information.
All data is stored on secure servers, and communication between the app and the server is encrypted.

4. Data Sharing

We only share information:

  • With Flavo Food, since they own and manage customer accounts
  • When required by law or legal obligations

We do not share data for advertising, marketing, or external business use.

5. User Rights

Users may:

  • Review their ledger and account data inside the app
  • Request correction of account information directly from Flavo Food
  • Request account deactivation (subject to company policy)

6. Children’s Privacy

The app is not intended for children under 13.
We do not knowingly collect data from children.

7. Policy Changes

We may update this Privacy Policy from time to time.
Updates will be published with the new “Last Updated” date.

8. Contact Us

For any questions or support, contact:

GENTEC
Email: support@gentecsoft.com
Website: www.gentecsoft.com.pk